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We have a customer reporting payslip errors, with 0.00 values showing on the payslip.




The image below demonstrates the problem. There are a couple of items with a rate of $0.00 (clearly incorrect).


Check the shift details

All data appearing on payslips is founded in the roster data. Therefore, we need to investigate the data behind the shift.

Opening the costs tab relating to the Friday 15/06/12 shift, shows zero values, re-inforcing the detail on the payslip.


To investigate the zero value, we have to look at the award that this shift is being calculated under. These details are on the Times tab.

The employee's classification code "JL" determines which award is being used to calculate the pay details.
The additional useful information on this tab are the shift length (16 hours) & start / finish times. This provides an indicator on where to look in the award interpreter definition.

Verify the Award Interpreter

The take away item from the shift length is that the shift is 16 hours long. Looking at the classification code definition for "JL", the base hours per day are 12.00. Therefore you would expect that the (16 - 12) 4 hours excess are paid somehow else. To find out how the balance of the hours are paid, we have to investigate the award.

The following image is an excert from the classification code for "JL".

Using the defined in the classification code "NSN", open the award interpreter, which brings us to the image below.

The marked section below is what would normally be filled in, if the award had a break up of the 4 hours past the base hours per day (12). This is showing no break down of excess hours, hence the award is simply not defining the hours in excess of 12. And, hence the 0.00 value.



Correct the Classification (pay class)

After discussions with the customer, the correction to the classifiction is that an employee may work up to 24 hours at the same flat rate (penalties not withstanding). To make the correction, change the Base hours per day to 23.00. (Do not change the current classification code by overwriting the 12.00 with 23.00, create a new classification definition effective a new date. In this instance we've made the classification effective 11 June, to ensure that the shifts being looked at are recosted at the new classification definition).

To confirm that the new classification works, return to the shift on the scheduling workbench.

Again, on the costs tab, double-click the shift to force a re-calculate of the hours and pay details calculation. The image below shows the total 16.00 hours now being costed at the base rate. The penalties follow on the lines after the Normal Hours entry.




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