Home

Monitoring a RAWS Queue

Introduction

The operational management of RAWS is managed through a monitor program, which is basically a continuos display of items coming into "view" based on the configured RAWS parameters.

Getting There:

[ Nav ] –> RAWS / Queue Launcher

Introduction

To start off a RAWS monitor, you launch it, using the Queue Launcher window

Top of Page

Introduction

Top of Page

Section

 

Top of Page

Section

Shifts due to start are listed on the window with shift relevant details.
Only Shifts related to the Queue are displayed.

This view caters for Due and Overdue events, comprising of Cold Start/ SignOn/ SignOff and Welfare Checks.

In accordance with the Queue Configuration and the Company Control Settings, shifts will only appear when there is an event due. Normally, a Sign On or Cold Start will appear 30 minutes before start time is due, a Welfare check may appear 15 Minutes prior to being due

The status if the event is update in one (1) of three (3) methods being:

  1. IVR – Employee logs into the IVR, supplied a code representing the Site (RAWS ID) and an event action (1=Welfare Check, 2 = Sign On)
  2. SMS – Employee sends a message from a mobile phone to the system. The message must contain a code representing the Site (RAWS ID) and an event action (1=Sign On, 2 = Sign Off, 3 = Welfare Check)
  3. Manual Entry – the Employee calls the RAWS Queue operator to advise the event. The RAWS Queue operator selects the shift and right-mouse-clicks to select the event.

 

The Event Selected is processed against all outstanding shifts in the RAWS Queue and is able to perform multiple Sign On/ Sign Off/ Cold Start/ Welfare Checks for more that one employee at the one site for the event time due (+-30minutes).
The items listed in the queue will be removed on the next refresh of the window (which is every 5 minutes, or by manual refresh by clicking on the recycling arrows image on the window)

Top of Page

Section

XX

Top of Page

See Also

How a shift gets to the RAWS queue

Top of Page